Saturday, December 17, 2016

Best and Worst Aiports

As a frequent traveler to RSW in Fort Myers, I would agree that it is among the best airports.    I am also not surprised to see Boston's Logan airport near the bottom.

Here are the five most satisfying airports according to J.D. Power:

Indianapolis International

A thoroughly modern airport, Indianapolis scored a whopping 794 thanks in part to its spaciousness, which you can feel as you wander its concourses. It also helps that most of its facilities are less than a decade old. The airport has garnered numerous industry and travel media awards.

Buffalo Niagara International

Buffalo, coming in at 791, is another case where mostly new infrastructure — circa 1997, with additions since — has helped create a space and amenities that ease passengers’ trips.

Southwest Florida International

Just south of Fort Myers, this airport scored 790 and is another example of how shiny new things make everyone happier. The airport’s newest terminal is only a decade old, and county overseers have worked to improve traffic access from nearby I-75.

Jacksonville International

Like many of its highly-ranked Florida peers, easy access and local flavors-sans congestion inside or out-helped Jacksonville score a 789 as it stands apart from most other airports.

Portland International

Few airports give travelers the sense of place that Portland offers. From its retail, dining, wine, and craft beer options, the Port of Portland wants you to know you’re in the Pacific Northwest. Even the airport’s teal carpet has become a noteworthy feature for many, with its own Facebook page. The airport scored 786 out of 1,000.

Here are the five least satisfying airports as scored by the study:

New York LaGuardia

The shortcomings of this tiny airport wedged between the Grand Central Parkway, Flushing Bay, and Rikers Island (New York City’s central prison complex) are well-documented. Its faults are especially visible along the older concourses that house American, United, Southwest, and JetBlue airlines. Interestingly, North America’s awful airport champion, scoring only 649 out of 1,000, has improved in the minds of passengers since 2010, helped by a new amenities and a major revamp by Delta Air Lines. Its score back then was only 604. But the major renovation that began this year-with a slew of traffic jams and access troubles-caused it to slip below Newark as the least-satisfying airport.

Newark Liberty International

This hub airport scored only 669, in large part because it shares many of the faults of its cross-town rival, with dated facilities designed for far fewer passengers than it serves today. United, which operates a hub here, has spent heavily to bring new offerings to Newark’s Terminal C, but the Port Authority still has a long to-do list.

Philadelphia International

Coming in at 688, this is another aged East Coast hub where passenger growth has far outpaced much of the physical infrastructure for both people and airplanes.

Chicago O’Hare International

This is a hub for the world’s largest and third-largest airlines, and sits at the aviation crossroads of America. It’s jammed accordingly. O’Hare and Atlanta Hartsfield perennially vie for the title of world’s busiest airport in terms of flights, with the latter generally receiving far higher marks about how it moves its customers. O’Hare scored 689 out of 1,000 points.

Boston Logan International


Logan dates to the 1920s. Upgrades and renovations in recent years have nevertheless failed to keep pace with steady passenger growth, fueled by an expanding JetBlue Airways and new international service. Logan scored 689 out of 1,000.

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